Account & billing
Your plan, invoices, email address and your data.
- How do I cancel my subscription?Cancel from Payments via the Stripe billing portal, what happens to your live site, and what happens to money guests have already paid you.
- How do I change my password or email?Both are in Settings, and both ask for your current password first.
- How do I get a copy of or delete my data?Download everything as JSON from Settings, delete your account from the same page, and the rights behind both.
- What are my obligations for my guests' data?You are the controller of your guests' personal data and we are your processor. What that means in practice.
- What does Stayolo charge me?A flat monthly subscription, no booking commission, and the third-party fees that are not ours.
- What happens when I delete my account?Deletion is immediate and permanent. What goes, what to do first, and why timing matters if you have guests booked.
- Who is responsible if something goes wrong?Which parts are ours, which are yours, and which belong to Stripe — the honest version, before you need it.