Terms of Service

These Terms govern your use of the Stayolo platform: the host dashboard, the booking websites we generate for you, and everything reachable from them. By creating an account or using the service you accept them. If you do not accept them, do not use the service.

The Privacy Policy and the Data Processing Agreement form part of this agreement.

This is the most important section of these Terms. Please read it.

• Finest Spaces Studio Ltd provides software. That is the entirety of what we supply.
• You, the host, provide the accommodation. The accommodation contract is concluded directly between you and your guest. We are not a party to it.
• We are not the owner, landlord, sub-lessor, property manager, letting agent, travel agent, tour operator, accommodation provider or organiser of any stay booked through the platform.
• You alone control your prices, availability, minimum stays, house rules, cancellation terms, refunds, deposits, guest selection, check-in arrangements and the condition of the property.
• You alone are responsible for permits, licences, registrations, zoning and short-let rules, tourist and accommodation taxes, guest registration with the authorities, VAT and income tax, insurance, fire and safety compliance, and any consumer-law obligations you owe your guests.
• We do not inspect properties. We do not verify, endorse or guarantee the existence, legality, quality, safety, suitability, accuracy or availability of any listing, and we make no representation that a property complies with any law.

Where a guest suffers loss connected with a stay, their claim lies against the host. Nothing in these Terms makes us responsible for a host's acts or omissions, and nothing creates an agency, partnership, joint venture or employment relationship between us.

Stayolo is offered for business use, to hosts letting accommodation in the course of a trade or business. It is not directed at consumers. By subscribing you confirm you are acting in a business capacity.

We rely on that confirmation but do not treat it as conclusive: where your actual activity shows you are a consumer, mandatory consumer protection applies regardless of what you ticked, and nothing in these Terms limits rights that law gives you and does not permit to be excluded.

You must be at least 18 and able to enter a binding contract.

Keep your credentials confidential. You are responsible for everything done through your account. Tell us promptly at [email protected] if you suspect unauthorised access. You must give accurate registration details and keep them current.

• Subscription fees, billing interval and any per-property charges are those shown at purchase.
• Prices are exclusive of VAT unless stated. VAT is applied where due.
• Subscriptions renew automatically for successive periods until cancelled.
• You may cancel at any time, effective at the end of the current paid period.
• Fees already paid are non-refundable except where mandatory law requires otherwise.
• We may change prices with at least 30 days' notice, effective from your next renewal.
• If payment fails we may suspend the service, including taking your booking sites offline, after notifying you.

• Guest payments are processed by our payment provider directly to your connected account. We do not receive, hold, or act as custodian, trustee or escrow agent for guest money, and we take no commission on stays.
• You are the supplier of the accommodation for tax purposes. Issuing receipts or invoices to guests, and accounting for any tax, is your responsibility.
• Guest charges are direct charges on your own connected payment account, so a guest chargeback or dispute is debited there, not to us. Refunds, chargebacks, disputes and cancellations relating to a stay are between you and your guest to resolve. Where a payment dispute concerning your subscription fee is nonetheless charged back to us, you reimburse us for it, together with any dispute fee we are charged.
• We are not responsible for the acts, omissions, fees, decisions, outages or account actions of the payment provider.

You keep ownership of everything you upload or import. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, adapt, resize and display it strictly to operate the service and publish your booking website, for as long as you keep it on the platform.

You warrant that, for all content on your Stayolo site:

• you own the property or are authorised by the owner to list and let it;
• you own the content, or hold all rights needed to publish it outside the platform it came from;
• in particular, that photographs taken by a professional photographer, images or text supplied by another platform, and any material written or generated by another platform, are yours to republish — such material frequently is not, and the licence often does not travel with the listing;
• the content is accurate, lawful, and not misleading about the property, its location, price or availability.

The import tool retrieves a listing you identify, once, to create a private draft for your review. It is a convenience, not a grant of rights: we do not represent that anything imported is yours to publish, and confirming the import does not transfer any right to you. You review the draft and decide what to publish. You must not use the tool for property you do not own or manage.

We may remove or disable any content, immediately and without prior notice, where we consider it unlawful, infringing, deceptive, harmful, or in breach of these Terms — including on receipt of a credible complaint from a rights holder. We are not obliged to monitor content, and removal is not an admission of anything.

You are responsible for your relationships with Airbnb, Vrbo, Booking.com and any other platform you use, and for complying with their terms. Those platforms are not affiliated with, endorsed by, or connected to us.

You must not use Stayolo to divert a live enquiry or a confirmed reservation away from another platform in breach of that platform's rules, or to circumvent its fees on a booking it originated. Marketing your own direct-booking site to past guests and to the public is the intended use; intercepting another platform's active transaction is not.

Any consequence imposed on you by another platform — delisting, suspension, ranking penalty, withheld payout, account closure — is a matter between you and that platform, and is not our responsibility.

The Stayolo platform — its software, source code, design system, generated website templates, documentation, and the Stayolo name and logo — is our property or licensed to us. We grant you a limited, non-exclusive, non-transferable, revocable licence to use it to operate your booking website while your subscription is active. Nothing in these Terms transfers any of it to you.

You may present the Stayolo-generated website as your own property's site — that is its purpose — but you must not remove attribution we include, claim to own the underlying platform or template, or use our name or logo to suggest we endorse, operate, insure or take responsibility for your property. Feedback you give us about the service may be used without restriction or payment to you.

You must not, and must not permit anyone to:

• use the service unlawfully, or to list accommodation you may not lawfully let;
• publish content that infringes third-party rights, is defamatory, deceptive or unsafe;
• probe, scan, overload, disrupt or attempt to gain unauthorised access to the service;
• reverse engineer, copy, resell, sublicense or white-label the platform except as we expressly permit;
• use the service to send unsolicited marketing in breach of applicable law;
• misrepresent your identity, your authority over a property, or your relationship with any other platform.

The service is provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all warranties, conditions and representations not expressly stated in these Terms, whether implied by statute, custom or otherwise — including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that:

• the service will be uninterrupted, timely, error-free or free of harmful components;
• it will meet your requirements or produce any particular commercial result;
• bookings, revenue, traffic, search ranking or savings of any level will be achieved;
• calendar synchronisation, imports, AI-generated text or automated email will be complete, timely or accurate.

Calendar synchronisation depends on third-party feeds we do not control and which update on their own schedule. You remain responsible for confirming availability before accepting a booking. We are not liable for double bookings, overbookings, missed updates or the consequences of any of them.

Features described as automated, AI-assisted or generated produce drafts for your review. You are responsible for checking anything published or sent to a guest under your name.

We may modify, suspend or discontinue any part of the service, and will give reasonable notice of material adverse changes where practicable.

This section limits what we owe you. It is drafted to be enforceable rather than absolute: under English law some liability, such as for death or personal injury caused by negligence, or for fraud, cannot be excluded, so we do not attempt to exclude liability altogether — we limit its extent, which the law does permit.

11.1 Excluded categories of loss.

To the fullest extent permitted by law, we are not liable for lost profit, lost revenue, lost bookings, lost or corrupted data, loss of goodwill or reputation, wasted expenditure, business interruption, or any indirect or consequential loss, however arising, even if we were advised such loss was possible.

11.2 Cap on direct loss.

Our total aggregate liability arising out of or in connection with this agreement in any twelve-month period is limited to the total subscription fees you actually paid us for the service in the twelve months immediately before the event giving rise to the claim.

11.3 Matters we are not liable for.

Without limiting the above, we are not liable for: anything arising from the accommodation itself or a guest's stay; disputes between you and a guest; the accuracy or legality of your listing; your tax, licensing or regulatory position; acts or omissions of guests; acts, omissions, outages, fees or account decisions of payment providers, email providers, calendar sources, other platforms or any third party; or content you or a guest supplies.

11.4 What these limits do not touch.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for damage caused intentionally or by gross negligence, under mandatory data-protection law, or any other liability mandatory law reserves. Where any part of this section is held unenforceable, the remainder continues to apply.

You will indemnify and hold us harmless against all claims, demands, proceedings, losses, damages, fines, penalties and reasonable legal costs arising from or connected with: your accommodation and any stay; content you publish or import, including any claim that it infringes a third party's rights; your breach of these Terms or of any law; your dealings with guests; your dealings with any other platform, including any claim that you breached its terms; and your tax, licensing, registration or regulatory position.

We will notify you of any such claim, and you may take over its conduct provided you do so with competent counsel and do not settle in a way that admits fault on our part or imposes any obligation on us without our consent.

You may stop using the service and cancel at any time. We may suspend or terminate your account, or take a booking site offline, on notice for breach of these Terms, non-payment, or where we reasonably believe continued operation exposes us or a third party to legal risk or harm. Where the risk is serious we may act immediately.

On termination your right to use the service ends. We retain data as described in the Privacy Policy, including records we must keep for tax and accounting purposes. Sections that by their nature should survive — including 2 (roles), 7 (content), 9 (our intellectual property), 12 (liability), 13 (indemnity) and 17 (governing law) — survive termination.

We handle personal data as described in the Privacy Policy. Where we process guest data on your behalf you are the controller and we are the processor, on the terms of the Data Processing Agreement, which forms part of this agreement.

As controller of your guests' data, you are responsible for having a lawful basis for it, for giving your guests the information they are owed, and for answering their requests.

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the dashboard, and the change takes effect at the start of your next billing period. Continuing to use the service after that means you accept the new version. If you do not accept it, cancel before it takes effect.

Each version is numbered, and the version you accepted is recorded against your account.

This agreement is governed by the law of England and Wales, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The courts of England and Wales have exclusive jurisdiction, save that we may bring proceedings to protect our intellectual property or to recover unpaid fees in any court of competent jurisdiction.

Where you are a consumer and mandatory law gives you the protection of your own courts or law, that protection is not affected.

• These Terms, with the Privacy Policy and the DPA, are the entire agreement between us on their subject matter.
• If any provision is held invalid or unenforceable, the rest continues in force and the provision is applied to the greatest extent permitted.
• Our failure to enforce a right is not a waiver of it.
• You may not assign this agreement without our consent. We may assign it, including to a company we transfer the Stayolo business to, on notice to you.
• We are not liable for failure or delay caused by events beyond our reasonable control.
• Notices to you go to the email on your account; formal notices to us go to [email protected] and to the registered office above.
• There are no third-party beneficiaries: guests acquire no rights against us under this agreement.