Bookings
Reservations, offline bookings, cancellations and refunds.
- How do I add a booking I took somewhere else?Recording a phone, email or repeat-guest booking so it blocks the dates and counts in your figures.
- How do I offer a discount code?Promo codes are set up on the Calendar page and applied by the guest at checkout on your own site.Filed under calendar
- How do I refund a guest?Full and partial refunds, where the money comes from, and what stays on the record.
- How do I see my past guests?The Guests tab collects everyone who has stayed, so returning visitors are visible instead of buried in bookings.
- How do I send a guest a custom price?Booking offers let you quote specific dates at a specific price and send the guest a link that only they use.
- What are my obligations for my guests' data?You are the controller of your guests' personal data and we are your processor. What that means in practice.Filed under account
- What cancellation policy should I set?How to choose terms you can actually live with, and why the policy on your own site is a contract between you and the guest.
- What happens if a guest disputes a charge?A chargeback goes against your Stripe account, not ours, and what you have kept in writing decides it.Filed under payments
- What happens when a guest books?The sequence from a guest pressing pay to the dates closing and everyone getting an email.