Why haven't I been paid yet?

Guest payments land in your Stripe account, and Stripe pays out to your bank on its own schedule. So the answer is almost always in your Stripe dashboard rather than here.

Check these, in order.

Is the payout schedule what you think it is? New accounts often start on a delay of several days before the first payout, and some countries are longer. Stripe shows the schedule in your settings.

Is your account fully verified? Stripe holds funds until identity and business verification are complete. It will have emailed you about anything outstanding, and the dashboard shows a banner. This is the most common cause of "the guest paid, where is it".

Are your bank details correct? A failed transfer bounces back to your Stripe balance rather than disappearing, and the dashboard says so.

Was the payment actually completed? A booking can exist here while the payment was abandoned at the card step. The booking record shows what was paid.

We cannot release, chase or accelerate a payout, because we never hold the money — that is the same arrangement that means we take no commission from it. For anything payout-related, Stripe's support can see your account and we genuinely cannot.

Last reviewed 2026-08-26

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