Payments
Stripe payouts, guest charges, refunds and who holds the money.
- How do I refund a guest?Full and partial refunds, where the money comes from, and what stays on the record.Filed under bookings
- What cancellation policy should I set?How to choose terms you can actually live with, and why the policy on your own site is a contract between you and the guest.Filed under bookings
- What happens if a guest disputes a charge?A chargeback goes against your Stripe account, not ours, and what you have kept in writing decides it.
- What is Stripe and why do I need one?Stripe is the company that actually moves the card payment into your bank account, and why the account has to be yours.
- Who holds my guest's money?Why guest payments go straight to your Stripe account and never through ours.
- Why haven't I been paid yet?Where to look when a guest has paid but the money has not reached your bank.